Delivery Information

At SLEY, we carefully pack every order before it makes its way to you. Here’s everything you need to know about our delivery process.

Order Processing

All orders are processed within 2–4 business days after successful order confirmation.

Orders placed on weekends and public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details via email or WhatsApp.

Delivery Timeline

We currently deliver across India.

  • Metro cities: Approximately 2–5 business days after dispatch

  • Other locations: Approximately 4–7 business days after dispatch

  • Remote locations: Delivery may take slightly longer

Please note that these are estimated timelines and may vary depending on the delivery location and courier partner.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Tracking Your Order

Once your order has been dispatched, you will receive your tracking information via email/WhatsApp.

You can use the tracking link provided to follow your order until it reaches you.

Delivery Delays

While we always work to ensure timely delivery, delays may occasionally occur due to:

  • Courier-related delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Incorrect or incomplete shipping information

  • Unforeseen circumstances beyond our control

We appreciate your patience in such situations.

Incorrect Address or Contact Information

Please carefully check your delivery address and contact details before placing your order.

SLEY will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided at checkout.

Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If an order remains undelivered due to the recipient being unavailable, providing an incorrect address, or refusing delivery, additional charges may apply for re-shipping.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Shipping & Exchange Policy.