Shipping policy
Effective Date: August 24, 2026
At SLEY, every order is carefully checked, packed, and prepared before it leaves our studio. We want your shopping experience to be as seamless as possible, from placing your order to receiving your SLEY piece.
1. Order Processing
Orders are processed within 2–4 business days from the date of order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a shipping confirmation with the tracking details. During launches, sales, festive periods, or other high-volume periods, processing may take slightly longer. We will keep you informed in case of any significant delay.
2. Shipping & Delivery
We currently ship across India. Delivery generally takes 3–7 business days after dispatch, depending on the destination. Delivery timelines may vary for remote locations and due to circumstances beyond our control, including courier delays, weather conditions, public holidays, or unforeseen disruptions. Please ensure that your shipping address, phone number, and other contact details are entered correctly at checkout.
SLEY will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer. Once an order has been dispatched, changes to the delivery address may not be possible.
3. Exchange Policy
We understand that finding the right fit online can sometimes be difficult. SLEY offers
exchanges only, subject to the conditions below. Exchange requests must be raised within 2 days of delivery. Products must be unused, unworn, unwashed, and in their original condition. All original tags, labels, packaging, and accessories must remain attached and intact. Products showing signs of wear, washing, alteration, damage, stains, perfume, or any other use will not be eligible for exchange. Products purchased during a sale or promotional offer, or specifically marked as “NonExchangeable” cannot be exchanged. Exchange requests are subject to product and size availability.
Only one exchange is permitted per order. Refunds will only be considered where required in the case of a verified issue such as a product being unavailable or an incorrect amount being charged.
4. How to Request an Exchange
To initiate an exchange, please contact us at [sleybyjheeljain@gmail.com / 9994782204) within 2 days of receiving your order.
Please include:
Order number
Product name
Reason for exchange
Size required for exchange
Our team will review your request and share the exchange instructions. The product must be shipped back to us in accordance with the instructions provided by our team. The exchange will be processed only after the returned product has been received and inspected.
5. Shipping Charges for Exchanges
SLEY will arrange the return pickup and cover the applicable shipping charges for eligible exchanges.
6. Damaged, Defective or Incorrect Products
Every SLEY product undergoes a quality check before dispatch. However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Please share clear photographs/videos of the product along with the packaging and your order number. Our team will assess the issue and assist you with a replacement or exchange, as applicable. Claims made after the specified period may not be accepted.
7. Cancellation
Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to our exchange policy.
8. Refunds
SLEY currently does not offer refunds or returns for change of mind, incorrect size selection, or other personal preferences. Refunds will only be considered where required in the case of a verified issue such as a product being unavailable or an incorrect amount being charged.
9. Important Note
Please check the product size chart and product details carefully before placing your order. Our team is always happy to help with sizing and product-related queries before you purchase. By placing an order with SLEY, you acknowledge and agree to the terms outlined in this Shipping & Exchange Policy.
For any questions, please contact us at:
Email: sleybyjheeljain@gmail.com
WhatsApp: 9994782204
Instagram: @sleybyjheeljain